Caribou Coffee - UAE
Matajer Al Quoz, Sharjah, Sharjah, AE
Caribou Coffee® is a magnet brand. We are functional, aspirational, and focused on drinking up life, doing good and day making along the way. Our capabilities are strong within coffee, and we also have fresh bakery and sandwiches, thoughtful grab-n-go, packaged coffee, and trendy merchandise. We are committed to growing our brand through high quality ingredients, innovation, and an array of coffee solutions. Caribou Coffee® only serves the top 1% of the world's coffee beans as our bar is high. Our coffee is 100% Rainforest Alliance Certified. To bring out the best flavor, we roast our beans in small batches which helps us build the portfolio meeting dynamic needs & wants of our customers.
Hi Jarrah Aldhefeeri We’re so sorry to hear about your experience. Please provide us your contact details at https://go.momos.com/S0Y1G so that we can reach out to you personally. We'd love the opportunity to make this right.
I have been a loyal customer of this branch and visit almost every morning. Due to personal circumstances, I cannot enter the coffee shop, so I usually call while parked directly outside with my driver. The staff know me well, and they have always kindly brought my order to the car, even when only one employee was working, so I know this is not the branch’s usual practice. Unfortunately, this employee has treated me poorly twice. The first time, she refused to bring my order outside. This time, she was rude and hung up the phone while I was still speaking. This level of customer service is completely unacceptable. I kindly ask the branch manager to contact me as soon as possible, as this matter is urgent, and to address this issue appropriately. Today 25/6/26- 9am
Hi مي السويدي We’re so sorry to hear about your experience. Please provide us your contact details at https://go.momos.com/z1ke0 so that we can reach out to you personally. We'd love the opportunity to make this right.
A "Coffee" shop should always have brewed "Coffee" available, I ordered one and barista asked me to sit for 5 minutes and wait which is normal as she needs time to prepare it, after waiting she told me that the machine was not working and asked me to take Americano instead, when I asked for a refund she told me she will prepare it manually, after waiting another 5 minutes she gave me the coffee with an attitude. Won't be coming back to this branch.
Hi Ali AlMehairi We’re so sorry to hear about your experience. Please provide us your contact details at https://go.momos.com/sAi8O so that we can reach out to you personally. We'd love the opportunity to make this right.
I have raised this issue before, but unfortunately nothing has changed. The staff shortage is still a serious problem. Today, when I came to collect my order, the employee told me she could not step outside to hand it over because she was the only staff member in the store. This is not the first time I have experienced delays and inconvenience due to understaffing. I hope management takes this issue seriously and provides adequate staffing to improve customer service and the overall experience
Hi مي, Thank you for sharing your feedback with us! We appreciate your recognition of our staff's efforts. We're sorry to hear about the delays you've experienced due to staffing levels and system issues. Your concerns have been noted, and we will take action to look into the situation. We value your input and hope to improve your experience during your next visit. - Caribou Coffee Team
I am regular customer of caribou cafe. And still this caribou is the best as the location inside Sharjah Ans easy to reach. However, after renovation, seating is change and I like the old the comfortable sofas that should be returned back. Thanks
Hi Khalid, Thank you for your feedback! We're glad to hear that you enjoy visiting our Caribou Coffee location in Sharjah. Your thoughts about the seating and the comfortable sofas are appreciated, and we'll take that into consideration as we continue to enhance our space. We look forward to welcoming you back soon! Best regards, The Team
