We ordered a cold drink that was clearly shown on the menu with cream on top. When the drink arrived, there was no cream. We asked the staff about it, and they told us that the cream is only included with the hot version, not the cold one. This was quite disappointing and misleading, as the menu photo clearly shows the drink served with cream. If the cold version is served differently from what is pictured, this should be clearly mentioned on the menu or explained before ordering. It may seem like a small detail, but customers naturally expect to receive something reasonably close to what is advertised on the menu.
Hi Mustafa Emre Selek We’re so sorry to hear about your experience. Please provide us your contact details at https://go.momos.com/qYmo3 so that we can reach out to you personally. We'd love the opportunity to make this right.