Caribou Coffee - UAE
Corniche Street, Sharjah, Sharjah, AE
Caribou Coffee® is a magnet brand. We are functional, aspirational, and focused on drinking up life, doing good and day making along the way.
Caribou Coffee® is a magnet brand. We are functional, aspirational, and focused on drinking up life, doing good and day making along the way. Our capabilities are strong within coffee, and we also have fresh bakery and sandwiches, thoughtful grab-n-go, packaged coffee, and trendy merchandise. We are committed to growing our brand through high quality ingredients, innovation, and an array of coffee solutions. Caribou Coffee® only serves the top 1% of the world's coffee beans as our bar is high. Our coffee is 100% Rainforest Alliance Certified. To bring out the best flavor, we roast our beans in small batches which helps us build the portfolio meeting dynamic needs & wants of our customers.
My favorite place my favorite Turtle Mocha
Dear Eman Elshihaby, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your experience at Caribou Coffee. Your kind words will motivate our team to continue delivering high-quality coffee and exceptional service. We look forward to welcoming you back soon for another great visit! - Caribou Coffee Team.
Extremely good place 👏 but needs more Wall Socket for charging.
Glad you’re enjoying Caribou Coffee, Ahmad—love hearing it’s been extremely good for you. We’ll pass along your note about adding more wall outlets so charging is easier while you’re here.
(Translated by Google) This was one of the worst experiences I've had at this branch. I called over 20 times and no one answered, so I ended up having to go to the branch myself. To clarify, I'm not talking about all the branch employees, as I've dealt with another employee before who was very respectful, helpful, and always answered the phone. My problem is specifically with the employee who was on duty at the time and whom I spoke to personally. When I asked him why he wasn't answering calls, instead of apologizing or being polite, he was very rude and provocative, claiming he was busy and had a lot of orders. But I was at the branch, and it was quiet; there wasn't any pressure to justify ignoring more than 20 calls. So the problem isn't just that he didn't answer the phone; even his attitude when I went in person was terrible. He showed no concern or apology to the customer. I hope management reviews who was on duty at the time and takes this matter seriously, because it's unfair that the behavior of one employee reflects negatively on the rest of the staff who genuinely provide excellent service. Unfortunately, it was a very bad experience because of this employee's behavior specifically. (Original) من أسوأ التجارب اللي صارت لي في هالفرع. اتصلت فوق الـ20 مرة وما حد رد علي، واضطريت بالنهاية أروح الفرع بنفسي. وللتوضيح، كلامي مو عن كل موظفين الفرع، لأن سبق وتعاملت مع موظف ثاني وكان جدًا محترم ومتعاون ويرد على التلفون. مشكلتي تحديدًا مع الموظف اللي كان موجود وقتها واللي تكلمت معاه شخصيًا. لما سألته ليش ما يرد على الاتصالات، بدل ما يعتذر أو يتعامل بأسلوب محترم، كان أسلوبه جدًا سيئ ومستفز، وعذره إنه مشغول وعنده طلبات وايد. لكن أنا كنت موجود في الفرع والمكان كان هادي، وما كان فيه ضغط يبرر تجاهل أكثر من 20 اتصال. يعني المشكلة مو بس إنه ما رد على التلفون، حتى طريقة تعامله لما جيت بنفسي كانت سيئة جدًا، ولا كان فيه أي اهتمام أو اعتذار للعميل. أتمنى الإدارة تراجع من كان على الشفت في وقتها وتتعامل مع الموضوع بجدية، لأن مو من العدل إن تصرف موظف واحد يسيء لباقي الموظفين اللي فعلًا يقدمون خدمة محترمة. للأسف تجربة جدًا سيئة بسبب تصرف هالموظف تحديدًا
Hi omar hassan We’re so sorry to hear about your experience. Please provide us your contact details at https://go.momos.com/NMevm so that we can reach out to you personally. We'd love the opportunity to make this right.
Jamal, we’re so glad you gave us a 5-star rating. Hope to see you at Caribou Coffee again soon!
Marla, we’re glad you left a 5-star rating. Hope to see you at Caribou Coffee again soon.
