Disappointing and inconsistent service at African + Eastern Arjan. I am over 21, had my Emirates ID and had purchased here before, but manager Harris Moosa offered no solution because I did not have my phone to show my licence. My neighbours were refused when they tried to help, yet a man was allowed to buy for a woman because staff said, “I know her, she has a licence.” Why were the rules applied differently? Why prioritise a phone app over original identification? Alcohol purchases are restricted to those aged 21 and over, so how are identity and age verified when customers show only an app? Please ensure consistent checks and offer an alternative for customers without their phones.
Hi Svitlana, We appreciate your valuable feedback and sincerely apologize for the inconvenience you have experienced. We hope to resolve your issue and provide a good customer experience. Request you to please contact us on this number 04 834 0223 We look forward to hearing from you soon.