ADNOC Service Stations
ADNOC Service Station | Shawamekh-(South West) (755)
SHAWAMEKH (SOUTH-WEST), أبو ظبي, أبو ظبي, AE
About this location
ADNOC Distribution is the UAE's leading operator of retail fuel service stations and the sole retail fuel operator in Abu Dhabi and Sharjah. Every month, more than 20 million visits are paid to our network of more than 400+ retail service stations in Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain. In addition, we are the leading marketer and distributor of fuels to commercial, government and military customers throughout the UAE, with a particularly dominant market position in Abu Dhabi. We also provide refueling and related services at seven international airports in the UAE. We are also actively looking for growth opportunities at home and abroad across our diverse range of business sectors.
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⭐ 1 Star – Extremely Poor Customer Service Extremely disappointed with Burger King UAE and the way my complaint has been handled. On 7 August 2026, I attempted to place an order through the Burger King UAE app. The app displayed “Oops, something went wrong”, and no order was generated. However, I was charged AED 132 for two failed transactions, despite receiving no order or service. It has now been more than a month, and I have contacted customer service more than 15 times, yet the issue remains unresolved. I have spoken with Khudr Alali, who identified himself as a supervisor, and we have repeatedly been told that the matter has been “escalated to the finance department.” Despite this, there has been no proper callback, no meaningful update, and no resolution. A complaint was raised on the same day, and I was provided with a reference number, but even after all these weeks, I am still chasing Burger King for my refund. The most frustrating part is having to repeatedly explain the same issue to different outsourced call centre agents, only to be told that it has been escalated. If a customer has been charged for an order that was never received, why should it take more than a month and more than 15 calls to resolve it? The delay has also resulted in additional financial charges on my side, which has already been explained to the customer service team. Burger King UAE — this is not just about the amount of money. It is about accountability, communication and customer service. Taking payment for an unsuccessful order and then making the customer spend weeks chasing for a refund is simply unacceptable. I am requesting immediate resolution and a callback from Burger King UAE management. Very disappointing experience. After this, I will seriously reconsider using the Burger King UAE app
(Translated by Google) The best ADNOC station, and the staff are very respectful and value customers. Thank you. (Original) افضل محطة ادنوك والعمال اللي فيها جداً محترمين ويقدرون الزبائن شكراً