ADNOC Service Station | Al Nasser (928)

Date: 06-Sep-2026 To: ADNOC Customer Service Subject: Complain Regarding Misbehavior and Denial Of The Available Automatic Car Wash Services at ADNOC Al Nasser (928) To whom it may concern, I am writing to formally inform about the unpleasant experience I faced today (06-Sep-26) between 11:30am to 12:00pm for the rude behavior at your ADNOC Service Station located at Al Nasser (928). Whilst I was on the queue for Automatic Car Wash, I was on the third car when the Supervisor approaches me, and rudely says immediately that if I choose for Gold it is not allowed I have to go to other stations!!! My car was just dusty not muddy as I was out of the country for two weeks. He walk away without even asking if I will choose Platinum or Diamond. Is it even possible to deny immediately the service offered when it is available??? When it was my turn I told him to put diamond, and ask him his name, he told me Mohamed Hussain (for sure it is not his real name), when I started explaining to him that his behavior is unacceptable, then he started to explain about the services. I told him that I don't mind to pay (discounted via voucher), and that what his behavior earlier is unacceptable, I opted for Diamond, and he even insisted for Platinum. I ended up on Diamond (not a big deal it is the approach and services). I am not telling this in all general for all staff, but one action will affect to all. As a regular ADNOC customer, I expect fair treatment and consistent service from all your stations. I kindly request that you investigate this incident, take appropriate action against the concerned staff, and ensure that customers are treated respectfully in the future.