ADCB Excellency Center - Khalid Bin Waleed Branch

There are 8 deposit machines here, but the main problem is finding parking.

I have been trying to contact ADCB for almost a MONTH just to get basic information about an auto loan. Calls go unanswered, promised callbacks never happen, and getting a simple answer feels almost impossible. When I finally managed to speak to someone, the experience was somehow even worse. The representative I spoke with, Sumit, was extremely rude and completely unhelpful. I spent around 10 minutes on the phone with him and ended the call without receiving ONE useful piece of information about the car loan I was calling about. I genuinely don’t understand how a bank can expect customers to take out a 5-year auto loan with them when it is this difficult to even get basic information BEFORE becoming a customer. If this is the level of service at the inquiry stage, I can only imagine what it would be like if I actually had an issue with the loan later. A month of chasing, unanswered calls, no callbacks, and then an incredibly unhelpful interaction when someone finally answers. Absolutely unacceptable customer service and a complete waste of my time.