ADCB Excellency Center - Abu Dhabi Main Branch

The worst bank for travelers. If your card gets locked, they’ll forget you. My card was blocked, and despite 10 days of trying, they couldn’t fix it – no access, no solution.

Fantastic service from their excellency section. Their floor manager Ahmed Ramzy is extremely hospitable and the advisor Hamda is very efficient and polite. Definitely the best bank in UAE.

(Translated by Google) Honestly, I want to express my deepest gratitude to Rawda Rashid for her exceptional service, refined manners, and politeness. I entered the bank in a terrible state, but her approach and respect completely calmed my anger and left me laughing. She truly deserves a million stars instead of five. I also want to thank Saif Al Balushi for his kindness, good manners, and patience. He deserves all the praise and support from the bottom of my heart. I wish him continued success in his work. And I must also thank Vineet (or Vineesh, I think that's his name; his office is upstairs). He was incredibly kind and helpful, and I left with my problem resolved. (Original) الصراحه أنا حابة اشكر جدا جدا جدا كثير الأخت روضة راشد على حسن تعاملها وأخلاقها الي جدا جدا جدا راقية وأدبها كنت داخله البنك وحالتي حالة باديها وأسلوبها واحترامها امتصت غضبي كامل وخلتني اطلع من البنك وأنا قاعده اضحك عنجد تستاهل مليون نجمة بدل خمس نجمات وبعد حابة أشكر الأخ سيف البلوشي ع ذوقه وأدبه حسن سلوكه وطولت باله ماشاء الله يشكر عليها جدا اهنيه من كل قلبي يستاهل بعد كل الشكر والدعم والتوفيق بعمله وبعد اشكر الأخ فينيت أو فينيش أتوقع اسمه هيك مكتبه فوق بعد كان جدا لطيف ومتعاون وطلعت وأنا مشكلتي حالها حقي

(Translated by Google) I applied for a credit card at the bank and it was approved twenty days ago, but until today I have not received any card. I contacted the bank several times and the issue has not been resolved yet. A complaint was filed and I am waiting for them to contact me. (Original) تقدمت بطلب بطاقة إئتمانية لدى البنك و تمت الموافقة منذ عشرون يوم و حتى هذا اليوم لم أتسلم أي بطاقة تواصلت مع البنك عدة مرات ولم يتم حل الموضوع حتى الان وتم تقديم شكوى و بانتظار التواصل..

It's unfortunate that money transfer between customer ADCB security account and ADCB saving or current account is not permitted. I have to call and wait two days till the money deposited in my account after I sold my shares. Even after the two days call you even have to wait 4 hours to be deposited. Elsewhere it takes two seconds.